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Private Policy

Reservation Policy

After receiving your booking request, we will contact you in less than 24 hours. We will provide you with all the information you may need and in order to confirm your booking, we ask you to transfer a deposit payment (40 % of the total value). The remaining amount is due upon arrival in cash.

After transferring the deposit payment, we ask you send us a confirmation by e-mail (official receipt or a photo of it), in order to be able to confirm your booking.

Check in is possible from 14:00 to 20:00. Check in after 20:00 is of course also possible, with a small extra fee of 20 €.

Check out is possible until 13:00. We kindly ask you for your understanding that we have to charge an extra night for later check outs.

Cancellation policy

One month prior to arrival we will refund the total amount of the deposit.

Two weeks prior to arrival we will charge 25% of the deposit.

We kindly ask you for your understanding that one week prior to arrival we cannot provide any refunding. The client will have a credit at SurfLab Lisbon House valid for one year.

In case of injury during your stay in Lisbon we will give you a credit valid for 2 years at SurfLab Lisbon House on the remaining time of the trip.

Accommodation policy

At your arrival we will ask your for a security deposit of 50 € per person in cash. The total amount will be refunded at check-out, if the house rules have been fully respected.

SurfLab Lisbon House is not responsible for any theft or robbery on our property.

SurfLab Lisbon House holds the right to ask his guests to leave the house without refunding, if any damage of the property is caused, in case of aggressive or violent behavior and any kind of racism or insulting comments.

Guests are responsible for keeping the kitchen and bathroom area tidy and clean.

It is strictly forbidden to smoke inside the house, penalties are applicable according to Portuguese and E.U. regulations.

Privacy Policy

All surfers participating in classes or other activities organized by SurfLab agree to the taking of pictures or videos that may be used for promotional purposes.

In case of refuse to the usage of pictures or videos by SurfLab, the guest is asked to provide for a written request on check in.

Smoking is only allowed at the terrace or balconies